Customised Christmas Baby Set

SHIPPING & DELIVERY

Our domestic orders are shipped using DTDC and India Speed Post depending on the connectivity of pin codes. You will receive a tracking id on email or sms from either of our delivery partners with the tracking id.

Delivery Timeline: 10-15 Business days

Custom orders: 25 Business days

Shipping is free for all prepaid orders above INR 2000 below which shipping will be calculated at the time of checkout.

 RETURNS + EXCHANGES

No returns or exchanges. 

If you received a damaged or wrong product, kindly reach out to us via email on namaste@nayher.com within 72 hours of receiving the order.

MISSING PACKAGES

If your order has been lost in transit or your tracking says it was delivered and you did not receive it, please email us at namaste@nayher.com. After an order has been delivered to the requested shipping address, we cannot be held responsible for lost or stolen packages.

A ticket will be issued with the shipping partner to get proof of delivery and further look into the matter. We are fully dependent on the conclusion received by the shipping partner and will keep you in loop with the same.

CANCELLATIONS

We do not accept cancellations once orders are placed. 

RETURNS + EXCHANGES

We do not provide returns or exchanges for your order. 

If you received a damaged or wrong product, kindly reach out to us via email on namaste@nayher.com within 72 hours of receiving the order. Our team will respond in 24-48 hours for the same.

Once confirmed, the replacement product will be dispatched in 3-4 business days considering the handmade nature for each item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at namaste@nayher.com.